Returns, Refunds and Replacements
We reserve 2 business days (Mon-Fri, not including public holidays) for dispatching all orders from our UK warehouse; however, we try to process them as soon as possible. If your order is still being processed after 2 business days (i.e. you didn’t receive a shipping confirmation email), please email us at firstname.lastname@example.org with the subject “Order cancellation request”, mentioning your full name and order number and we will cancel it for you. Please note that once an order has been shipped, we cannot cancel your order.
Order Confirmation and Delivery
We’re sorry you didn’t receive a confirmation email. Sometimes emails get filtered into your spam email folder. If you already checked there and can’t find the email, please contact us at email@example.com with the subject ”Order Confirmation required” mentioning your full name and we’ll check this for you. If the order didn’t go through, you might need to place it again. Please check your bank account first to make sure there wasn’t a transaction associated with this order. If you do notice a transaction, please send us a screenshot and we will investigate this to ensure you are charged correctly and that your order has been confirmed.
Sales and Discounts
Currently, we don’t offer a student discount, however, we are working on a way to implement that option in the future.
Guides & Tutorials
We’re sorry you didn’t receive a booklet with your set or our email with the e-guides. Please email us at firstname.lastname@example.org with the subject ‘Guides Missing”, mentioning your full name, order number and the product purchased and we’ll send the e-guides to you straight away.