We reserve 2 business days (Mon-Fri, not including public holidays) for dispatching all orders from our UK warehouse; however, we try to process them as soon as possible. If your order is still being processed after 2 business days (i.e. you didn’t receive a shipping confirmation email), please email us at firstname.lastname@example.org with the subject “Order cancellation request”, mentioning your full name and order number and we will cancel it for you. Please note that once an order has been shipped, we cannot cancel your order.
Customer satisfaction is our top priority. Although we hope you will love your Niré products, if you are not completely satisfied we will refund your product purchase. Please get in touch and let us know your concerns by emailing us at email@example.com with the subject “Product Return”. Please mention your full name and order number and we’ll arrange a return for you. You will need to repack the products, print and tape the return labels, and drop the package at a post office near to you. Once we can confirm the package was received at the post office, we’ll initiate the refund. Depending on your payment provider, you should receive your refund within three working days. Unfortunately, if you paid for shipping, we cannot cover the shipping costs too, so we can only refund the amount paid for the product(s) purchased. Additionally if you paid upfront for customs and duties, the governmental authorities will not issue a refund for such payments. We apologise for any inconvenience this may cause but it is not in our control.
Although product quality is of the highest importance to us, unfortunately even with our careful quality checks, occasionally a defective product can slip through. We offer all of our customers a 1-year manufacturer's warranty so we are more than happy to replace any defective or non-durable items accordingly. Please send us an email at firstname.lastname@example.org the subject: “Replacement”, mentioning your order number, full name and address. Please attach pictures with your defective products so we can investigate what may have happened and send you a replacement.
We know our products are dispatched in pristine condition, however, we have no control over how the partner couriers transport our products to your door. However, if you received a damaged gift box, we will make this right for you. Please send us an email at email@example.com the subject: “New Box”, mentioning your order number, full name and complete address and we’ll send you a new packaging straight away. Please send us a picture of the damaged packaging too so we can investigate why this happened and try to avoid it in the future.
We try our best to fulfil every order correctly, however, if there were any issues with a missing or incorrect product we will rectify this issue for you as soon as possible. Please send us an email at firstname.lastname@example.org with the subject: “Wrong Product”, mentioning your order number, full name and complete address and we’ll send you an amended delivery as soon as possible. Please be sure to attach a picture with the product received so we can identify the issue and try to prevent this happening in future orders.
We’re sorry you didn’t receive a confirmation email. Sometimes emails get filtered into your spam email folder. If you already checked there and can’t find the email, please contact us at email@example.com with the subject ”Order Confirmation required” mentioning your full name and we’ll check this for you. If the order didn’t go through, you might need to place it again. Please check your bank account first to make sure there wasn’t a transaction associated with this order. If you do notice a transaction, please send us a screenshot and we will investigate this to ensure you are charged correctly and that your order has been confirmed.
We try to dispatch all orders from our UK warehouse in a maximum of 2 working days (Mon-Fri, not including public holidays) after payment is received. All orders are then sent with Royal Mail, local tracked post, or DHL. The delivery time will depend on the option and carrier selected at the checkout. Most orders are sent tracked so you are able to follow up on delivery. You should receive your tracking number after your order was dispatched and marked as shipped. It is always best to check the tracking number before contacting us as that will be the most up to date information.
After your parcel has been dispatched and collected by one of our partner couriers, your order will be marked in our system as “shipped” and you will receive a shipping confirmation email. If you click on “View Order” in your shipping confirmation email, you will be able to see your tracking number.
If you already checked your spam folder and the shipping confirmation email is not there, please email us at firstname.lastname@example.org with the subject “Tracking Number Not Received” mentioning your full name and order number and we’ll check the tracking number for your order and send it to you. For more information on shipping options, please click here.
We reserve the rights to cancel orders if our website provider notifies us the payment method used was potentially fraudulent or high risk. We take these precautions to protect your transactions and we will let you know if this happens so you can check this with your bank.
Currently, we don’t offer a student discount, however, we are working on a way to implement that option in the future.
We appreciate you thinking of Niré Beauty to support your business. We love supporting businesses at all levels, therefore our bulk discounting starts with a minimum purchase of 5 products. If you are planning to order 5 or more of the same Niré Beauty product, we would be glad to offer you a custom discount code based on quantity. Send us an email to email@example.com with the subject “Bulk order discount” for more information.
No, unfortunately, we cannot create discount codes that offset shipping fees. The shipping fee will be calculated at the checkout based on the shipping option you select.
Unfortunately, you cannot use more than one discount codes for the same order.
The discount code can be applied at the checkout, on the “Customer Information” page. Just add your code and click apply, the amount due should now be re-calculated.
We know how disappointing it is when the product you want is not currently in stock. You can choose to be notified when it will be back in stock and you will be the first to know!
We tend to take our time to ensure our products are designed to a professional standard and tested by our community before we launch them on our website. That being said, we want to create products that YOU want. Have an idea on what you would love to see next? We would love to hear from you! Please email firstname.lastname@example.org with the subject “I have an idea” and we will bring your notes to our next product development meeting :)
We’re sorry you didn’t receive a booklet with your set or our email with the e-guides. Please email us at email@example.com with the subject ‘Guides Missing”, mentioning your full name, order number and the product purchased and we’ll send the e-guides to you straight away.
Alternatively, you could visit our page with Guides and Tutorials for more practical advice on how to use your products: https://nirebeauty.com/pages/how-to-guides
You can’t find what you were looking for or would like to send us your feedback? We’d love to hear from you! Please email us at firstname.lastname@example.org with the subject “Other queries” and we’ll try our best to help. :)